Shipping & Returns Info
USA shipping only
International shipping is not available at this time
USPS priority mail or first class
Order processing time: 1-3 business days
We packed our items very securely in double boxes with lots of wrapping, but if you receive your item broken in the shipping process, please contact us at firstname.lastname@example.org within 48 hours. Include photo taken at receiving and opening your package. We will review your claim right the way and send you a replacement as soon as possible.
All our items are handcrafted. Glass is mount blown and hand painted or hand formed, so each piece will have slight variations in shape, color, size or texture. These aren't considered flaws. It is part of a unique handcrafted product. If you feel your product has a flaw or defect, please contact us at email@example.com within 5 days of customer receipt. Please make sure you include a photo of the defective items. After we review your claim, we will notify you of the next step.
Missing or wrong items:
Please, contact us right the way at firstname.lastname@example.org and we will fix our mistake immediately. Shipping of the wrong item to us and shipping of the correct item to you is on us.
If you would like to exchange your purchased items for any reason, please follow the return instruction below and place a new order for the item you would like to replace it with.
Please contact us any time on email@example.com for more information on shipping.
Returns and Refunds Information/Policy:
If for some reason you aren't satisfied with your ordered item(s), you can return them back to us within 30 days from receipt of your order and we will gladly send you your refund.
If making returns, please note the following:
- All returned items must be in resaleable condition and in original packaging
- Original shipping cost is non-refundable
-Customer pays for return shipping
- Pohoda is not responsible for items damaged or lost in transit. Tracking number and /or insurance is recommended
- Refunds are issued in the original payment form
Send returns to:
P.O.Box 1654 (USPS)
2591 Main Street (UPS or FedEx)
Lake Placid, NY 12946
Please contact us any time at firstname.lastname@example.org for more information on returns.